By Jennifer Shelton
Like many other companies in the Washington, DC area, Hitachi Vantara Federal is closely monitoring developments with the coronavirus (COVID-19) outbreak that was officially classified a pandemic by the World Health Organization on March 11, 2020.
Hitachi Vantara’s Business Continuity function is leading our response to this unprecedented challenge. This is a team that practices regularly to prepare for scenarios such as this, and I’m proud of the work they are doing to safeguard our community.
Our primary priority is to ensure the welfare of our customers, employees and partners throughout this outbreak, and we are closely following guidance and implementing recommendations from the World Health Organization (WHO), U.S. Department of State, and the Centers for Disease Control and Prevention (CDC).
What action is Hitachi Vantara Federal taking in response to the COVID-19 outbreak?
To date, no employee working at a Hitachi Vantara Federal site or at a customer site is known to have contracted the coronavirus that causes COVID-19. However, Hitachi Vantara has activated its Pandemic Preparedness and Response Plan, which is designed to help us respond efficiently to events that might cause disruption to our customers and stakeholders. (You can read an overview of the Business Continuity Management Plan here).
How is the COVID-19 outbreak impacting Hitachi Vantara Federal employees?
To date we have implemented travel restrictions to prevent non-essential travel, and prohibited travel for employees to and from some locations. We have also asked employees to work from home in geographies where the virus is spreading in the community, and we have increased our IT capacity to allow all our employees to work remotely. We also have postponed or canceled our participation in events and conferences and postponed our own customer and partner events.
We have further adopted a multi-pronged strategy to inform, support and protect our employees via regular communications. Our facilities team has initiated steps to increase janitorial cleaning and maintain very high hygiene across all our workplaces. We have also provided masks, hand sanitizers, and temperature checks at our offices, and we are prepared with deep cleaning options should that become necessary.
How is Hitachi Vantara Federal supporting customers through the outbreak?
Hitachi Vantara Federal digital infrastructure products, solutions and services support critical operations for many of the United States federal agencies. We support customers every day, as we have done for decades, and we will support them through this challenging period.
- We are committed to ensuring customer safety at their places of business– At this time, we are advising all Hitachi Vantara Federal employees who have flu-like symptoms to avoid attending work or customer locations, in line with government, CDC and WHO guidelines. We are further advising any employee who believes they may have the virus to self-isolate at home, and to seek medical attention as needed.
- We remain responsive to our customers’ needs– Our Customer Service and Support Organization remains ready on a 24×7 basis to work with our customers and partners to meet their service requests and support requirements. Hitachi Vantara Federal’s remote and virtual service capabilities will ensure we remain able to provide services and support even when attending onsite becomes impossible. Customers can count on us to take a ‘smart hands’ approach that delivers the high-quality service they count on from us, while protecting our customers and our staff.
- Confidence in our supply chain and product availability remain strong– At this time, Hitachi Vantara Federal has sufficient product inventory, and we have not experienced an interruption to our supply chain that would significantly impact our ability to meet customer orders. Out of an abundance of caution, stocking levels at our Spares Depots and Distribution Centers have been increased for high volume items. Should we experience interruption at any single hub, we can ship items from one of several global distribution centers in the United States, Europe and Asia to support customers worldwide. To ensure we are prepared for a prolonged COVID-19 outbreak, we are also reviewing the preparedness of our critical suppliers.
- Learning programs are now available online– We are proud to help our customers acquire the skills they need to manage their digital infrastructure. However, we appreciate that many customers may be unable to attend Instructor Led Training (in-person) training. Accordingly, we are making all of our training available online in virtual formats. If you have questions about training classes, or would like to enroll in an online training course, please contact us via the form at the bottom of this page.
We are grateful for the collaboration, partnership and support of our customers, employees and partners every day.
We are especially focused at this challenging time on supporting the continued well-being and safety of our employees, our customers, and our partners.
If you have any questions or concerns, please fill out the form below.